The Europe Hotel & Resort

If you are looking for an opulent spa resort with all the charm and character of Ireland, the five-star The Europe Hotel & Resort overlooking the world famous Lakes of Killarney is the perfect destination. As guests sit back and take in the view before experiencing a treatment or two, ESPA utilises Premier Software – the leading multi-site business management system – to ensure its systems are up-to-date and helps the spa run seamlessly.

Capturing the beauty and serenity of this captivating corner of Ireland, ESPA at The Europe is a true destination spa. Situated on the shores of Killarney’s Loch Lèin, this award-winning spa attracts guests from across the globe looking for a truly relaxing break with breath-taking views.

Recently awarded 'Hotel Spa of the Year' at the European Hotel Awards, ESPA at The Europe has been designed with complete wellbeing in mind. Created to be in ‘perfect balance with nature and its environment’, each relaxation space has been considerately crafted to bring the outside in, making guests at one with nature whilst feeling total relaxation.

The only spa hotel in Killarney to provide ESPA treatments, guests return time and time again to experience the peaceful haven in which they can ‘awaken the senses and relax the mind’.

With 16 treatment rooms, two express beauty suites, a private spa for two and manicure and pedicure thrones, it is easy to see why ESPA at The Europe requires a robust business management system which intuitively pulls information from its functions to deliver a five-star harmonious service, from booking right through to the spa experience.

“We pride ourselves on providing a retreat where guests can completely unwind and achieve total health and mental wellbeing, whilst taking in the natural beauty of the lakes beyond,” says Ciara Power, spa manager at ESPA at The Europe.

“This focus on wellbeing begins as soon as a guest books a visit. We want the customer journey to be trouble free, and a simple to manage software system is essential to that experience.”

ESPA at The Europe has been working with Premier Software since 2008 and utilises the company’s flagship software system.

Developed specifically for the spa, wellness and leisure industries, Premier provides both a single and multi-site software solution. GDPR compliant, it is simple to navigate with all functions accessed through one dashboard.

“Premier is at the heart of everything we do from retaining client data and memberships through to treatments and class booking,” says Ciara.

“On a day-to-day basis we can manage and schedule bookings easily and the automated marketing function is fantastic.

“Once a guest has booked a class or treatment, a text is automatically sent out to confirm the appointment.

“We can then schedule reminders at timed intervals and, by sending a text a couple of days before a guest is due to arrive, we have reduced the number of cancellations significantly.

“Premier is very easy to use. On a day-to-day, week-by-week basis we can pull a range of management reports to ensure the spa is working effectively. It can also provide a stock itinerary and evaluation to enable the team to monitor stock, see which products sell well and where we may have to look at offers to encourage sales.

“We can also determine offers based on the number of visitors on certain days, or type of treatment booked.

“The software is part of the team which enables our guests to enjoy the five-star experience ESPA at The Europe is well-known for,” says Ciara.

Premier Software is trusted by leading brands across the world and has a depth of functionality not seen in any other spa, wellness and leisure software solutions. With over 400 reports, automated marketing, memberships and online, it is fully secure and GDPR compliant.