English Lakes Group
Multiple benefits of a multi-site solution
Located throughout England’s largest and most beautiful national park, English Lakes is a family-owned group of five luxurious hotels situated in and around the Lake District.
Whilst visitors indulge in a relaxing resort with stunning views, two of English Lakes’ sumptuous hotels are connected through Core by Premier Software® – a multi-site business management system which helps to manage its health club membership, spa services and water sports centre.
English Lakes is an eclectic group of hotels which are managed with the precision of a large hotel group, but puts family values at the heart of its visitor experience.
Building strong relationships with its guests, suppliers, local community and colleagues is essential, which is why the group makes it their goal to discover individual expectations and look for creative ways to go the extra mile.
However, owning multiple hotels and ensuring each reaches its commercial potential is challenging, but following the recent installation of Core by Premier Software® at Low Wood Bay and Lancaster House Hotel, English Lakes is reaping the benefits of managing both sites through one business management software solution.
“Everyone in the company is encouraged to aim high as we believe this inspires passion for success, both personally and corporately. However, it is also imperative to the commercial, competitive strength of our company, which in turn leads to job security, investment and growth,” says Michael Kay, Group Leisure Manager at English Lakes Hotels.
Developed by Premier Software, Core has been designed to provide all the information a hotel with spa and leisure facilities needs at the touch of a button.
Highly regarded, Core is a system of choice for many of the world’s leading spa hotels which have multiple sites and require consistent data sets for analysis and growth.
Core has been successfully installed at Low Wood Bay and Lancaster House Hotel for over 12 months, and has quickly become an essential part of English Lakes’ business.
“We are continually striving for excellence and Core has become an integral part of our infrastructure. It is an extremely powerful tool which has enabled the group to confidently push its service standards and provisions to new heights,” says Michael.
Michael Kay, Group Leisure Manager at English Lakes Hotels
"Fundamental to the success of English Lakes is the ability to manage multiple sites through one business management system, whilst integrating with our PMS and access systems. Having worked with previous providers, we were acutely aware that most focus on single elements such as membership, spa and salon, and we needed a flexible system which seamlessly brings together all our operations through one dashboard. [Premier Software] provides an unrivalled solution which enables us to manage our health club memberships, spa services and water sports centre activities, whilst providing a flawless service to our visitors."
“From the outset our team and customers have been fully engaged with Core and how it functions. On a day-to-day basis our teams are heavily involved with the system and find it is easy to manage indoor and outdoor activities, spa services and membership queries.
“At the back end, the management and reporting suite allows the group to measure the facilities both individually and collectively, and by hotel. If you can’t measure it, you can’t improve it and Core covers just about every report you need to assess the performance of each single element of the business.”
The future of English Lakes is rosy. With five hotels to choose from, further expansion is inevitable as visitors look for hotels set in stunning scenery with luxurious spa and health club facilities.
Designed specifically for the spa, wellness and leisure industry, Core is Premier Software’s® flagship business management system and can be used as a single and multi-site software solution.
GDPR compliant, it is the system of choice for independent and boutique hotels, right through to world-leading hotel groups.