Spa at The Landmark London

An oasis of 5-star luxury in the heart of the city, The Landmark London oozes quintessential London charm. Distinctive and unique, its charm transcends into its spa and wellbeing centre – Spa at The Landmark London – which provides a breath-taking sanctuary for its guests, all efficiently managed by Premier Software (Premier) – the leading single and multi-site business management system.

Nestled amongst some of the world’s leading hotels, The Landmark London is a visual wonder that guests travel across the globe to visit. A breath-taking oasis of luxury, sophistication and serenity, its decadent décor is evident in its leisure facility.

Boasting a sensual spa and wellness centre, the Spa at The Landmark London nurtures both the mind and body with its opulent surroundings and treatments.

A secret hideaway to ease away the city stress, this lifestyle spa focuses on total renewal and wellbeing which cleanses your mind and nourishes your soul.

Providing a world-class service within a world-class spa is essential, and whilst the spa therapists and managers respond to guest requests, behind the scenes its business management system works around the clock to keep the spa’s guest data safe and secure.

Designed specifically for the spa, wellness and leisure industry, Premier has a depth of functionality unequalled by any other system.

GDPR compliant, it is utilised by therapists and spa managers’ right through to financial controllers, providing all the information needed to run a successful spa on one dashboard.

The Spa at The Landmark London has been working with Premier for over five years, which has proved invaluable in providing information to help the business grow.

“Premier is at the heart of everything we do, from reporting to reservations right through to future forecasting and membership access through the secure card system,” says Hida Shuleta, Spa Manager at Spa at The Landmark London.

“It also integrates with our property management system – Opera – which means guests can enjoy treatments without having to set up a separate account as everything is charged straight to their bedroom.”

However, it is not just Premier that makes a real difference to the spa as Hida explains: “I have been the spa manager for almost a year and when I joined I had never used Premier before, but the support team have helped me through the transition with relative ease.

“No matter what the query or issue, the support team have been fantastic. Previously I would have waited days for a response but since using Premier, the response is almost instantaneous, and if they can’t provide a solution there and then, I am given a timeframe as to when I can expect a response.”

All Premier clients are offered a support package and with a system that has so many functions and over 400 different reports, a quick response time is essential to minimise any impact to the guest experience.

“Premier is a hotbed of information. All our guests and members’ details are securely held in one place which enables the spa and management teams to pull a range of data to suit the spa’s needs,” says Hida.

“This could be end-of-day reports, right through to banking reports and membership payments.

“It also enables the team to track member visits, guest treatments, classes booked and retail spend which enables us to tailor offers and promotions. Once the information is uploaded, it is easy to set a certain criteria to pull the data through.

“There is a function for almost everything and I am still learning so there are still a lot of reports and functions I have yet to fully utilise. However, I know when I have the time, Premier’s support team will be on hand to take me through what I need to know, which is invaluable,” says Hida.

Designed specifically for the spa, wellness and leisure industry, Premier Software’s flagship business management system and can be used as a single and multi-site software solution.

GDPR compliant, it is the system of choice for independent and boutique hotels, right through to world-leading hotel groups.