With such creative and lively salon staff, managing and motivating them can be a challenge! Keeping your staff happy in their day-to-day work is an art form in itself, which is why we’re on hand to provide potential solutions to staff management.
Positive reinforcement
How to be a good salon manager? It may sound obvious, but complimenting your staff’s work is a great way to elevate their confidence. Regular feedback is important, and whilst constructive feedback builds their ability, complimentary feedback builds their positivity. It’s always worth giving credit where credit’s due!
Impartial support
Dealing with staff issues can be a challenge, but it’s important to remain impartial to issues such as boyfriend breakups and friend falling outs. You can still be friends with your staff, but don’t take sides in an argument. As long as they’re supported in the workplace, you’ve done the best you can.
Listening to ideas
Your staff are your salon, and so its success depends on your team. They’ll certainly have plenty of opinions on services and ideas for improvement, so it’s good to listen to their suggestions. If you put aside time to talk to your staff, they’ll feel valued, especially if their aspirations are implemented.
Defend your salon staff
There will come a time when a client isn’t happy with the service received from your staff. You’ll have to tread a delicate line between helping the client and not hurting your staff’s feelings. Defending their work will certainly help them feel valued and ensure salon loyalty, especially if you highlight the positive elements to the client instead of pointing the blame.
Managing your staff effectively will motivate them to do their best for you. Whilst you’re managing their emotions, why not let Salon by Premier Software manage their work life? From scheduling rotas to product recommendation, let Salon take the weight. For more information, check www.premiersalon.co.uk
