English Lakes Group

Located throughout England’s largest and most beautiful national park, English Lakes is a family-owned group of five luxurious hotels situated in and around the Lake District.

Whilst visitors indulge in a relaxing resort with stunning views, two of English Lakes’ sumptuous hotels are connected through Premier Software – a multi-site business management system which helps to manage its health club membership, spa services and water sports centre.

English Lakes is an eclectic group of hotels which are managed with the precision of a large hotel group, but puts family values at the heart of its visitor experience.

Building strong relationships with its guests, suppliers, local community and colleagues is essential, which is why the group makes it their goal to discover individual expectations and look for creative ways to go the extra mile.

However, owning multiple hotels and ensuring each reaches its commercial potential is challenging, but following the recent installation of Premier Software at Low Wood Bay and Lancaster House Hotel, English Lakes is reaping the benefits of managing both sites through one business management software solution.

“Everyone in the company is encouraged to aim high as we believe this inspires passion for success, both personally and corporately. However, it is also imperative to the commercial, competitive strength of our company, which in turn leads to job security, investment and growth,” says Michael Kay, Group Leisure Manager at English Lakes Hotels.

Premier Software has been designed to provide all the information a hotel with spa and leisure facilities needs at the touch of a button.

Highly regarded, Premier is a system of choice for many of the world’s leading spa hotels which have multiple sites and require consistent data sets for analysis and growth.

Premier has been successfully installed at Low Wood Bay and Lancaster House Hotel for over 12 months, and has quickly become an essential part of English Lakes’ business.

“We are continually striving for excellence and Premier has become an integral part of our infrastructure. It is an extremely powerful tool which has enabled the group to confidently push its service standards and provisions to new heights,” says Michael.

“From the outset our team and customers have been fully engaged with Premier and how it functions. On a day-to-day basis our teams are heavily  involved with the system and find it is easy to manage indoor and outdoor activities, spa services and membership queries.

“At the back end, the management and reporting suite allows the group to measure the facilities both individually and collectively, and by hotel. If you can’t measure it, you can’t improve it and Premier covers just about every report you need to assess the performance of each single element of the business.”

The future of English Lakes is rosy. With five hotels to choose from, further expansion is inevitable as visitors look for hotels set in stunning scenery with luxurious spa and health club facilities.

Designed specifically for the spa, wellness and leisure industry, Premier Software’s flagship business management system can be used as a single and multi-site software solution.

GDPR compliant, it is the system of choice for independent and boutique hotels, right through to world-leading hotel groups.