Staying in contact during the COVID-19 outbreak is easy thanks to SMS. Making sure your business isn’t kept “out of sight, out of mind”, SMS is ideal for putting you in the line of sight no matter what clients are doing. To keep you at the front of their mind in just 160 characters, there are plenty of types of message to send. Don’t worry if you’re stuck for ideas – we have ten ideal SMS suggestions and templates for you to make use of:
1: Updates
Clients will appreciate updates on hygiene practices, services or even your hours when you reopen:
“Hi <client name>, we’re making hygiene a top priority for when we reopen on <date>. Look out for our new hand sanitiser stations! Text STOP to opt-out.”
2: Online consultations
Clients can still have an online consultation with you, so don’t forget to prompt them through SMS:
“You can now book online consultations with us! For professional advice for future appointments, book a consultation now on <insert number>. Text STOP to opt-out.”
3: Links to tutorials
At-home care tutorials are in vogue right now, so why not send links to your own advice videos:
“Ready for our tutorial to manage your <insert treatment, aka lashes/nails/roots>? Tune in at <time> for all the details at: <insert link here>. Text STOP to opt-out.”
4: Product delivery
Clients will want your sought-after stock, so let them know they may still purchase them for delivery:
“We now deliver our products directly to you. For more details or to order, call <insert number> or visit our website at <website link> Text STOP to opt-out.”
5: Client polls
SMS Polls are a great way to receive feedback from clients, especially if the choices are kept simple:
“It’s time for a poll! What new treatment would you like to see? Text LIGHT THERAPY or LASH LIFT to answer before <insert time>. Text STOP to opt-out.”
6: Gift voucher purchases
Online gift vouchers can still be sold and redeemed for when you reopen, so why not spread the word:
“Give your friends or family the gift of a post-lockdown pampering with an online gift voucher. Purchase yours now at <insert link>. Text STOP to opt-out.”
7: Promote packages
Promote new packages that will touch up those roots, nails and tans to increase package bookings:
“Do away with your self-isolation look with our perfect package! Book your <insert treatments> now at <insert number/website> Text STOP to opt-out.”
8: Booking prompts
Everyone is going to want bookings asap, so send prompts to get those bookings now for reopening:
“Ready to book for when we reopen? Beat the post social distance rush by booking now on <phone number> or <website link>. Text STOP to opt-out.”
9: Loyalty discounts
Send existing clients an SMS to promote fenced discounts and service add-ons to treatments:
“As a loyal client, we’re rewarding you with our exclusive discount! Get <discount/add-on> when you book <treatment> at <website> now. Text STOP to opt-out.”
10: Riddles
A riddle is a fun way to keep clients engaged during their time at home, without the need to reply:
“Fancy a riddle? What waves but never with hands, flows but can never be drank, and changes appearance from day to night? Text STOP to opt-out.”
Premier SMS connects with your software to make sure you’re able to send texts to clients who have opted into marketing. From 3.6p per text for the first 5,000 prepaid texts, or 4.2p per text for the first 1,000 on a pay-as-you-go scheme, SMS makes keeping in contact with your clients a breeze.
Unlock your Premier SMS account today and enjoy 100 SMS free of charge once you register your interest at [email protected].
