Tag: clientfeedback
Five Steps to Achieving Important Business Goals in the New Year
The end of the year is a time to evaluate the successes of the past 12 months and set new, important business goals. Creating these … Read more
Five steps to best handle client complaints
While the majority of clients will be happy, sometimes you will be confronted with a complaint. Knowing how to handle negative client feedback is a … Read more
How to Implement an Effective Loyalty Scheme
As you emerge from lockdown, an effective loyalty scheme is vital to make your services stand out. An attractive loyalty program will give something back … Read more
Why Three- or Four-Star Reviews Are Crucial for Your Salon.
When it comes to feedback, you naturally want as many five-star reviews as possible, right? Well… five-star reviews are great for attracting new clients, but … Read more
How to raise your salon prices without losing clients
No one likes a price increase, not least your salon clients. With the living costs ever increasing and your reputation rising just as fast (hopefully!), … Read more
How to improve your spa’s client experience and online feedback
With 85% of consumers putting as much trust in online reviews as personal recommendations, it’s important your online presence is as positive as possible. Online … Read more
Essential methods of client loyalty for spas
Client loyalty is vital to run a successful business. After all, Forbes outlined that it’s seven times less expensive to keep an existing customer than … Read more
A quick guide to responding to feedback
Ever come face-to-face with an unhappy client? Even the best salons receive complaints, but how you handle it can turn a negative situation into a … Read more
Five secrets to attract and keep spa staff
One of the largest challenges for a spa business is hiring and maintaining staff. Unsociable hours and a lack of clear career path can be … Read more
Make Social Media Work for You
Are you socially inclined? No, we’re not discussing your ability to hold a conversation with your customer, but more your presence on popular social media … Read more