If team morale is low, then so is their drive, which is why it is vital to motivate your team in the spa. Whilst you may have hired enthusiastic spa therapists with strong skills and experience, they may feel disenchanted after several years of the same work. Therefore, we have put together seven proven ways to energise your spa team and help bring their A-game to their day-to-day.
1: Motivate your team in the spa by creating an open working environment
An ‘open working environment’ encourages open communication across your teams and management, creating an inclusive atmosphere. In the spa, this enables the team to provide their opinion and feedback to enable the business to grow where needed. The best way to do this is to remove barriers in conversation, such as locking yourself away in a separate office for hours on end, or by not having some sort of internal, digital messaging system. Whatever you implement, it’s important you make it easy for both introverted and extroverted staff to have their say.
2: Take the time to listen to your team
An open environment is pointless unless you take time to listen to your team. Schedule some time in your staff’s diary and your own where you can discuss their thoughts more in-depth. Perhaps they have a great idea to enhance time efficiency, or how to upsell spa products such as our advice on maximising every opportunity to upsell? You will never know unless you take the time to speak with them in the first place!
3: Provide opportunities to learn
Each member of the team will be motivated by something personal. Frequent reviews can help you find out what these are, as well as how you can help cater to them. They may wish to someday become a senior spa host or therapist, requiring additional training to do so. You could support them in this dream, providing them targets for personal development, or by providing opportunities to learn via types of Continuing Professional Development. This will help motivate your team in the spa by helping them feel supported, and that they are working towards something.
4: Share company updates and information
Your team have shared their side of things, but it is just as important to share your side such as via company updates. For example, perhaps you plan on doing something special for the anniversary of the spa? Sharing this information will involve them in the process, helping to motivate your team in the spa. The same goes for details regarding company profits or, should it ever happen, the company is due to be acquired by another. Being transparent goes a long way in making your team feel valued and understand how they fit into the bigger picture.
5: Motivate your team in the spa with individual records
There are few things worse than feeling like just another cog in the machine. However, measures can be taken against this by giving each member of staff a record card. It may sound like a simple resolution, but it is a solid foundation for recording personal details, performance and overall making them feel like an individual. When properly set up, these can then be assigned when booking treatments and help staff feel like they’re taking ownership of everything they do.
6: Provide incentives to motivate your team in the spa
Hard work should be rewarded. Outside of each individual’s long-term goal, incentives for working towards targets or business goals will help motivate your team in the spa. For example, providing commission on selling products will help motivate staff to upsell where possible. Even if you don’t have a high budget, you could implement several low-cost ways to reward staff in the business.
7: Thank every member of staff for a job well done
Speaking of recognising staff performance, ensure you congratulate them when they do achieve something worth highlighting. It could be outside of the ordinary, such as handling an unexpected and difficult client complaint, or stepping up to cover another member of the team, short-notice. Whatever the case, remember to celebrate their success and this will help with staff retention measures to help retain the right team. This, in turn, will help motivate your team in the spa to keep aiming high.
Premier Software (historically Core by Premier Software®) can help motivate your team in the spa with an unrivalled selection of features. Whether you want to schedule time with your team, set up staff records, provide commission, recommend products with treatments or more, Premier Software has all you need. For more on how Premier Software can help you, click the button below.