The COVID-19 pandemic has accelerated many changes in the spa and gym arena, one of which is the demand for a more contactless customer journey. Software such as Core by Premier Software® plays a pivotal role in creating this contactless customer journey and, when coupled with an online web-suite like Online by Premier Software, can also create revenue during a time of great difficulty.
Here are just a few contactless features which spas and gyms can benefit from now and in the future:
Appointments and Spa Days
Regardless of whether your real doors are open, your virtual doors need never close. Taking bookings for future appointments and spa days online is step one in converting to a more contactless customer journey. It is also an easy way to ensure you hit the ground running when you reopen. Completely customisable, simply select which treatments and packages will be available at each site and when.
Class and Activity Booking
Similar to appointments, you can also take bookings for classes and activities online too. Here clients will be able to see how full a class is via a traffic light system. This enables them to book a less busy class to aid that contactless customer journey. You can also control the number of clients booking onto any one group activity slot, enabling social distancing.
Gift Vouchers
After a third and hopefully final lockdown, many will be looking for a place of escapism where they can restore their mental balance. Answer their calls with gift vouchers. Events such as birthdays, anniversaries, Mother’s and Father’s Day will still come around. Help mark these occasions and escape from the world with a gift voucher for when you reopen.
Premier’s Payment Solutions
Take payment there and then with Premier’s payment gateway. By asking for a deposit or full payment, you are obtaining commitment from the client to attend their booking while enabling that contactless customer journey. You can also take payment for click-and-collect or delivery retail orders through ‘Customer Not Present’ functionality. Couple this with video tutorials of at-home facials or massages and items will soon be flying off the shelves.
Membership Sign-up
The usual health boom of January will still arrive, just perhaps a little later than expected this year. Desperate to get out of the house and shift those lockdown pounds, anyone can sign up or renew their annual membership online. Why not include a course of virtual PT sessions for those who sign up between now and March? Another step in the contactless customer journey, these classes will keep clients focused as they wait to return to the gym.
Premier Mobile Diary
Upon reopening, staff will also be able to view their own diary online via a Premier Mobile licence. This gives them the ability to book and amend appointments, view clients’ medical questionnaires and arrive them all from their own device, avoiding cross-contamination. It also avoids clients crowding at reception, aiding a contactless customer journey. They can simply head straight to the treatment room and depart shortly after their appointment, having already secured their next visit.
Core by Premier Software’s completely customisable web-suite can be styled to suit your brand and provides all the above features and more. To find out more about what Core and Online can do for your contactless customer journey, book a free presentation today.
