Premier Software
Skip to primary naivgation Skip to content
  • Products
    • Salonlite
    • Premier Software
  • Client Login
  • Book a Demo

Changes to VAT claims and how to update your software

Recent updates from HM Revenue and Customs on 1st March 2019 mean you will no longer be able to claim back VAT for unused or retained deposits. HMRC will seek to recover the VAT on all cancellation fees, deposits and no-show charges. Simply put, this will mean checking your Premier Software system to make sure the changes cause minimal impact.

 

How do I check my VAT settings?

It’s easy to check your software to review your current VAT procedures.

For Core by Premier Software (Core):

Administrator > General Menu > Sites > Site Settings > Allocation Codes and Tax.

For Salon by Premier Software (Salon):

Administrator > System Setup > Sites > Site Settings > Allocation Codes and Tax.

You should check and confirm the ‘Tax’ value for Cancellations, Non-Arrivals and all forms of deposit including Gift Vouchers. Additionally, the ‘Tax 2’ value should always remain at zero/none as this is not used inside the United Kingdom.

 

Anything else I should know?

Is your accounts software/accountant taking the changes into consideration?

No matter which Premier Software system you use, check with your accountant to ensure your final accounts are correctly adjusted to meet the new regulations.

Have you checked your Terms and Conditions?

It may also be worth checking your terms and conditions to ensure your cancellations and no-show policies are up to date.

Core clients only – Is your receiving Property Management System (PMS) revenue centre set to include or exclude VAT?

For those using Core, you may be linked via a financial interface to your Hotel PMS. The figures created by the PMS will often form the basis for your final accounts.

When your Premier Software system was set-up, you will have selected department analysis codes to post your deposits, vouchers, cancellations, non-arrival fees and retained forms of deposit. As these will be affected by the VAT changes, please update any details in your PMS configuration.

For any further details, visit HMRC’s new policy on the Gov.UK website.

Share Blog:

Facebook Twitter Twitter

More blog stories

Seven Proven Ways to Motivate Your Team in the Spa

If team morale is low, then so is their drive, which is why it is vital to motivate your team in the spa. Whilst you …

Find out more

Premier Software announces the passing of founder, Chris Mallen

Our much loved and respected founder of Premier Software, Chris Mallen sadly passed away last week. Chris was one of the co-founders of Cannock based …

Find out more

How to Make a Disabled-Friendly and Accessible Spa

Hotels and their facilities are a haven of relaxation, but how do you make a disabled-friendly and accessible spa so that no one is excluded? …

Find out more
View all blogs
  • Products
    • Salonlite
    • Premier Software
  • Support
    • Software Support Centre
    • Online by Premier Software
    • Webinars
  • Case Studies
  • About Us
    • About Us
    • Partners
  • Careers
  • Contact Us
  • Login
  • FAQs
  • Blog@Prem
  • News@Prem
  • Privacy Policy
  • Cookie Policy
  • Terms
  • SalonLite Terms
  • Acceptable Use
  • CONTACT US

    Call:
    +44 (0)1543 466580
    Address:
    9 - 11 Heritage Park
    Hayes Way
    Cannock
    Staffordshire
    WS11 7LT
    Sales Enquiry
  • Contact Us

    9 - 11 Heritage Park, Hayes Way, Cannock, Staffordshire WS11 7LT
    Telephone: +44 (0)1543 466580
    © 2026 Premier Software. All Rights Reserved.

    • Webinars
    • Terms
    • SalonLite Terms
    • Acceptable Use
    • Cookie Policy
    • Privacy Policy

    On 11th January, Premier Software part of Journey Hospitality will be closed.

    Our team will be off-site to help enhance our software and bring you an even greater level of service.

    Technical support for business-critical incidents will be available on the day to those with a relevant Premier Support contract at: [email protected], or: 0800 988 2824 (UK), 1 800 932 074 (ROI) or +44 1543 466 580 (International).

    Thank you for your understanding and we look forward to sharing the results of our training.